FAQ’s

1. How do I connect my TV to all my other devices?
   • Connect an outdoor antenna to receive available local high definition broadcasts in your area.
   • Subscribe or upgrade your cable programming to a digital HD set top box to receive local and national HD channels.
   • Purchase an HD satellite set-top box from Directv or Dish Network to receive local and national HD channels.
   • Purchase a blu-ray DVD player and connect with an HDMI cable.
2. Why does my TV not turn on?
   There is a master switch on the back of the TV. It is located next to the power plug where you plug in the AC Cord.
3. I connected the cable to the antenna port of the TV, why am I not getting a signal?
   You would need to do a channel scan to get the signal to the TV. Please make sure your TV is in TV mode. Go into the menu. Scroll to the right to the TV. Scroll down and chose either “Air “or “Cable”. Then scroll down to “Auto Scan”. You would need wait until the scan is complete.
4. How do you remove the stand on my TV?
   • LD3288 - To remove the stand, there are a total of 7 screws that would need to be removed. They are below under where all the connection is located.
   • LE2610D - To remove the stand there are a total of 4 screws that would need to be removed. They are located left of the HDMI ports are located and below the name plate of the TV.
   • LE4088 - To remove the stand there are a total of 5 screws that would need to be removed. They are located to the left of where the HDMI ports are and below the name plate of the TV.
5. What is the wall mount and screw size specifications for my TV?
   • LD3288T - Wall mount specifications: 200mm x 200mm
   • LD3288T - Screw size: M4 no longer than 12mm in length
   • LD4068 - Wall mount Specifications: 400mm x 200mm
   • LD4068 - Screw size: M4 no longer than 12mm in length
   • LE2610D - Wall Mount specifications: 100mm x 100mm
   • LE2610D - Screw Size: M4, no longer than 10mm in length
   • LE4088 - Wall Mount specifications – 400mm x 200mm
   • LE4088 - Screw Size: M4 no longer than 12mm in length
6. What does refresh rate mean?
   The refresh rate of a television is the number of times the image is refreshed per second. The refresh rate is measured in hertz so if a refresh rate is 120 Hz; this means that the image is refreshed 120 times per second.
   
   There are many frame rates on televisions 24hrz, 60hrz, 120hrz, 240hrz, and 480hrz.The refresh rates is not an adjustable setting within your television. You would need to change the setting on your device in order to receive a different refresh rate for your TV.
7. Why do I still see black bars on my widescreen TV when viewing certain widescreen DVD’s and HD broadcast?
   Your widescreen TV has an aspect ratio of 16:9 (1.78:1), which is the aspect ratio of HDTV. However, movies are filmed at several different aspect ratios, including 2.35:1. Also referred to as "scope", 2.35:1 is a very panoramic aspect ratio that provides a wide field of view in the theater. Scope is much wider than your widescreen TV, so it still requires the use of letterboxing ("black bars") to fit the entire image on screen. Some TVs and DVD players have a zoom function that allows you to blow up the image so it fills the screen, but the sides of the image must be cropped in order to do so.
8. Why does a black box appear on some of my channels?
   Press the CCD button on the remote until you see the word cc off. If you would like to use the closed captions, you would need to make sure it’s on CC1 or find out what the broadcaster is using. To do that, please go into our menu, go to set-up and scroll down to closed caption. Select the appropriate cc options.
9. What are the codes for using my cable or satellite universal remote?
   The universal remote control manufacturer is responsible for creating and embedding a APEX Digital -compatible code in the remote control. Please contact your service provider or the universal remote control manufacturer for assistance.Only code numbers that we were informed that were embedded are:
   • 3 Digit - 591, 594, 006
   • 4 Digit - 0022, 1397
   • 5 Digit - 11531
   • If none of these codes doesn’t work check with your service provider to see if you have an up to date remote, or you can purchase our RCU-200 universal remote from us. There is also a learning remote control that you can purchase to operate your TV.
10. Where can I purchase some accessories for my Apex Products?
    You can purchase any accessories from our customer service dept at 877-833-1888
11. I using a DVI to HDMI cable for my TV, but I’m not getting any audio?
    DVI cable only provides a video signal with no audio. To be able to use this cable you would need to connect the audio cables to a secondary device such as a stereo receiver. Using HDMI to HDMI cable, you would get an both video and audio.
12. When connecting my DVD using RCA jacks, I’m getting a black and white picture. How can I get the DVD to play in color?
    Make sure your cables are in the correct input. If your using the RCA cables(yellow, white and red) and you have the cables in component input, you will get the black and white picture. Component needs to use 5 RCA cables (green, blue and red for video and white and red for audio). RCA cables would need to be in the AV input to get the color.
13. What is Apex Digital pixel policy for the TV?
    Apex Digital pixel policy is no more than 7 stuck pixels (colored) or 3 dead pixels (white or black). Anything under our policy would be considered normal use of the TV. Please contact our customer service for more information on this policy.
14. When I go into the menu under Audio, there is something that says AVS. What does this do?
    Automatic Volume control will limit the level of increased volume heard during commercials and volume differences between inputs.
15. I forgot my password for the parental control and would like to change the setting on it. How do I get access to change the setting in parental control?
    The default code is 0000. However, if you change the password, you would need to call customer service to assist you on resetting it.
16. When I connect my laptop to the TV, but I don’t get a signal. How do I set it up my laptop to be able to view on the TV?
    Most laptops there is a button “FN” (usually function button) to be pushed and hold down while you press one of the “F keys” that have a monitor picture. Make sure you have the laptop screen solution to at least 1280x768 or 1366x768. This would provide the signal to use the laptop.
17. I think I’m having a problem with my remote. How can I check to see if the remote is defective?
    To check to see if the remote is defective, you would need to use a digital camera or a wireless phone that has the camera feature. Set both to where you would take picture. Point the remote to the camera and press buttons on the remote. If there is a light flashing at you it shows the remote is working. If you are still having problems, please call our customer service for further assistance.
18. Does the TV have an audio output to connect to the receiver?
    The TV does not have any audio output except for the SPDIF connection. It’s would use a coaxial connection instead of the optical connection.
19. There is an USB port on my TV, What is that for?
    Please do not try to use this port for any use except for service. It’s only designed to be used to upgrade the software for your TV. It should only be used by authorize service technicians.
20. When I play a DVD on my LE2610D, Why can’t I get a higher resolution other than 480P?
    The LE2610D is able to receive an HD signal, however the built in DVD player is designed to play regular non HD movies.
21. My TV states that it can get 1080P, but I’m not able to get that resolution on my TV?
    In order to receive a 1080P signal on your TV, you would need to make sure that your setting on your device is set to 1080P. Your TV is designed to be a plug an play where it will pick up whatever signal it’s receiving from your device.