Limited North America Warranty

Limited One (1) Year Warranty (32’Inch & Below)

TMAX Digital warrants the parts in this product against defects in material or workmanship for a period of one (1) year from the date of original purchase. During this period, we will replace a defective part with a new or refurbished part without charge to you. TMAX Digital also warrants it will be responsible for labor charges for a period of one (1) year from the date of original purchase. It is the responsibility of the consumer to retain original packaging or provide like packaging in order to facilitate the warranty process. TMAX Digital will incur no liability whatsoever to provide packaging for warranty items. Upon receipt of the warranty item, should the product be damaged due to insufficient packaging, the warranty may be voided. The consumer is responsible for the transportation cost and insurance charges (if applicable) for the set to an authorizedApexDigitalServiceCenter. You must receive a return authorization number before taking or sending a unit in for warranty service.

Your Responsibility

The above warranty is subject to the following conditions: You must retain the original bill of sales to provide proof of purchase then call Customer Service for an assessment of the problem. No service or shipment of the product (if necessary) will be accepted unless a return authorization number is provided, attached or printed to shipping carton along with bill of sale. Labor service charges for set installation, setup, adjustment of consumer controls and installation or repair of any type of antenna or cable systems are not covered by this warranty. Reception problems caused by inadequate antenna or cable systems are your responsibility. Warranty extends only to defects in materials or workmanship as limited above and does not extend to any other products or parts that have been lost, discarded or damaged by misuse, accident, neglect, acts of God, such as lightning or voltage surges in the home, improper installation, improper maintenance or use in violation of instructions provided or product which has been modified, has had the serial number removed, altered, or rendered illegible. The warranty does not cover cosmetic damage or lost accessories.

How to Obtain Warranty Service

If after following the operating instructions and the FAQ pages on televisions found at our website, www.tmaxdigital.com contact Customer Service directly at (877)833-1888 daily from 7am to 9 pm (Central Time). You will be instructed on how your claim will be processed. Have pertinent information available including proof of purchase, serial number and the specific nature of the call. Should the problem be determined to be within the limits of the warranty, you will be provided an authorization (RMA) number and instructions to receive service. If your claim is not covered by the limited warranty, you will be asked whether you wish to have service provided for a fee. We may charge the customer for any service made for anything not covered under warranty.

Limitations:

Your LCD panel is an innovative device that is manufactured to precise tolerances with active performing pixels of at least 99.99%. As such, it is NOT a malfunction to view multiple non-performing pixels on your screen. All warranties implied by state law are expressly limited to the duration of the limited warranties set forth above with the exception of warranties implied by state law as hereby limited, the foregoing warranty is exclusive and in lieu of all other warranties, guarantees, agreements etc., with respect to repair or replacement of any parts. Apex Digital shall not be liable for consequential or incidental damage so the above may not apply to you.  

Please refer to our FAQ section for the Pixel Policy. 

The warranty gives you specific rights and you may also have these rights that may vary from state to state. Some states do not allow limitations on the duration of the warranty, or the exclusions or limitation of incidental or consequential damages, so the above may not apply to you.

Limited One (1) Year Warranty (32’Inch & Above)

Tmax Digital, Inc. expresses  the  following  non-transferable  and  limited  warranty  on  a  new  Apex  Digital  LD4688T  purchased  from  an  authorized Apex  Digital®  U.S.  Retailer.  Retain the original bill of sale for proof of purchase.

We warrant the parts in this product against defects in material or workmanship for a period of one (1) year from the date of original purchase from an Apex Digital® authorized retailer.  We also warrant labor charges for a period of one (1) year from the date of original purchase.  During the limited warranty period, we will provide a technician to service repairs in your home for a TV that is 32" and above, or you may bring it in to an Apex Digital authorized service center.  For a list of Apex Digital authorized service centers, please call the Apex Digital customer support line.  Service repairs may be made with new or recertified parts.  Service that is provided is warranted for the duration of the original warranty or 45 days.  If it is determined to have the unit to be sent in for service/replacement, it is customer’s responsibility to retain the original packaging or provide secure packaging in order to facilitate any warranty service.

You’re Responsibility    

The above warranty is subject to the following conditions:  You must retain the original bill of sales to provide proof of purchase then call Customer Service for an assessment of the problem.  Labor service charges for set installation, setup, adjustment of consumer controls and installation or repair of any type of antenna or cable systems are not covered by this warranty.  Reception problems caused by inadequate antenna or cable systems are your responsibility.  The warranty extends only to defects in materials or workmanship as limited above and does not extend to any other products or parts, accessories that have been lost, discarded, damaged by misuse, accident, neglect, acts of God such as lightning, voltage surges in the home, improper installation, rendered illegible.  Warranty does not cover cosmetic damage.

How to Obtain Warranty Service

If after following the operating instructions and reviewing the FAQ pages for televisions at www.tmaxdigital.com, contact Customer Service directly at (877) 833-1888, Mon. - Fri. from 7 am to 9 pm (CST), daily.  You will be instructed on how your claim will be processed. Have information available including date of purchase, serial number and the problem with the product.  Should a problem be determined to be within the limits of the warranty you will be provided with an on-site authorization number and instruction.  Proof of purchase must be confirmed before any warranty service can be provided.  Should a claim not be covered by the limited warranty, you will be asked whether you wish to have service provided for a fee.  We may charge the customer for any service call made for anything not covered by the limited warranty.

Limitations

Your LCD panel is an innovative device that is manufactured to precise tolerances with active performing pixels of at least 99.9%.  As such, it is NOT a malfunction to view multiple nonperforming pixels on your screen.  All warranties implied by state law are expressly limited to the duration of the limited warranty set forth above with the exception of warranties implied by state law.  The foregoing warranty is exclusive and in lieu of all other warranties, guarantees, agreements etc., with respect to repair or replacement of any parts.  We shall not be liable for consequential or incidental damage or exclusions and imitations of incidental or consequential damages, so the above may not apply to you.  

For our Pixel Policy, please refer to our FAQ section of our website www.tmaxdigital.com.

This warranty gives you specific rights though these rights may vary from state to state.  Some states do not allow limitations on the duration of the warranty or exclusions and limitations of incidental or consequential damages, so the above may not apply to you.